Terms & Conditions

Privacy Policy 

At Lullilu we take our data privacy responsibilities seriously and we respect your personal information to comply with the Data Protection legislation, which is in force. 

Our privacy policy outlines the basis on which any personal data we collect from you that is provided to us will be processed by us. 

When you access our Website, you may be asked to fill in your details to create your own account to enable you to purchase from the site. We will ask you to provide your first and last name, your email address and telephone number, your billing address and postal address. 

All financial transactions via our website are handled directly by Paypal, our payment service provider. We only share information that is necessary to conclude a safe transaction with us and will not share any personal information with Paypal, and we will not receive any financial information that you provide to them. 

When you visit our Website, whether to browse or make a purchase, we may use the personal information that you provide to us to enable us to perform our sales contract with you and to enable you to access online services in line with our Terms & Conditions. 

We use the information that we collect about you to: 

- Process your order. 

- Respond to your enquiry. 

- Manage your account. 

- Administer this website. 

- Email marketing communications 

After you have requested to be added to our mailing list, we will provide your details to a third party company called Mailchimp, that enables us to create marketing communications securely and efficiently. 

We provide these communications on the basis that you have asked to receive these. If you change your mind, you may opt-out at any time via the unsubscribe feature that appears in our emails or by emailing enquiries@lullilu.com. 

We will never pass your information to any other companies for marketing communications. 

If our policy is ever updated, we will endeavour to notify you of any changes by alerting you to the new policy on our Website. 



Terms and Conditions 

This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the products (Products) listed on our website www.lullilu.com (our site) to you. Please read these terms and conditions carefully before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.  

You should print a copy of these terms and conditions for future reference. 

Please click on the button marked "I Accept the Terms and Conditions" on the order page before you place your order if you accept these terms and conditions. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Products from our site. 

1. Information about us 

www.lullilu.com is a site operated by Lazy Dress Day Limited (we, us, and/or our). We are registered in England and Wales under company number 06870541 and with our registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

We have tried to reflect Product colours as accurately as possible but we cannot guarantee that the colour you will see on your monitor will accurately reflect the true colour of the Product. 

All drawings, photos, descriptions, specifications and advertising issued on this website and any descriptions, photos or illustrations contained in our catalogues or brochures are issued or published for the sole purpose of giving you an approximate idea of the products described in them. They will not form part of the Contract with you and no warranty or guarantee shall be expressed or implied in the Contract with you in relation to them. 

2. Your status 

By placing an order through our site, you warrant that: 

1. You are legally capable of entering into binding contracts; and 
2. You are at least 18 years old. 

3. How the contract is formed between you and us 

1. After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (the Dispatch Confirmation). The contract between us (Contract) will only be formed when we send you the Dispatch Confirmation.   

2. The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation. 

4. Our status 

1. Please note that in some cases, we accept orders as agents on behalf of third party sellers. The resulting legal contract is between you and that third party seller, and is subject to the terms and conditions of that third party seller, which they will advise you of directly. You should carefully review their terms and conditions applying to the transaction. 

2. We may also provide links on our site to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking, that products you purchase from third party sellers through our site, or from companies to whose website we have provided a link on our site, will be of satisfactory quality, and any such warranties are DISCLAIMED by us absolutely. This DISCLAIMER does not affect your statutory rights against the third party seller. We will notify you when a third party is involved in a transaction, and we may disclose your customer information related to that transaction to the third party seller. 

5. INTELLECTUAL PROPERTY 

1. All content included on this website (including, without limitation, the trademarks of LuLLilu, logos, graphics, text, photos, designs, logos, icons, images, data and software) is the property of Lazy Dress Day Limited (or its licensors) and as such is protected by international and UK copyright and other intellectual property laws. 

2. Any copyright or other intellectual property in these web pages is owned by, or licensed to us. You are absolutely prohibited from reproducing all or any part of the contents of this website except in accordance with this Contract. 

6. Consumer rights 

1. If you are contracting as a consumer, you may cancel a Contract at any time within seven working days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (set out in clause 11 below).   

2. To cancel a Contract, you must inform us in writing. You must also return the Product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. 

3. Details of this statutory right, and an explanation of how to exercise it, are provided in the Dispatch Confirmation. This provision does not affect your statutory rights. 

7. Availability and delivery 

1. We intend to fulfil your order by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within 30 days of the date of the Dispatch Confirmation, unless there are exceptional circumstances.  

2. Delivery times are subject to the availability of stock, and to other possible delays, for example, due to credit card authorisation, compliance with customs controls and other factors outside our control.  

3. In the interest of security we reserve the right to despatch the Product(s) purchased on this site to the billing address belonging to the debit or credit card used as payment and not to the nominated delivery address supplied by you. 

8. Risk and title 

1. The Products will be at your risk from the time of delivery. 

2. Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges. 

9. Price and payment 

1. The price of any Products will be as quoted on our site from time to time, except in cases of obvious error.   

2. These prices include VAT (where applicable) but exclude delivery costs, which will be added to the total amount due as set out in our Delivery Guidehttp://beta.lullilu.com/shipping.   

3. Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation. 

4. Our site contains a large number of Products and it is always possible that, despite our efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product's correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.  

5. We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as incorrect. 

6. Payment for all Products must be by credit or debit card via Paypal only.    

10. Our refunds policy 

When you return a Product to us: 

1. as a consumer, because you have cancelled the Contract between us within the seven-day cooling-off period (see clause 7.1 above), we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the Product in full, excluding the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us.  

2. for any other reason (for instance, because you have notified us in accordance with clause 21 that you do not agree to any change in these terms and conditions or in any of our policies, or because you claim that the Product is defective), we will examine the returned Product and will notify you of your refund via e-mail or despatch a replacement Product to you if you have requested this within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective Product. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.   

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.  

11. Our liability 

1. If you are a consumer, we warrant to you that any Product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied. All other warranties, terms and conditions (whether express or implied) are excluded to the extent legally permissible. 

2. Our liability for losses you suffer as a result of us breaking this Contract is strictly limited to the purchase price of the Product you purchased.  

3. This does not limit in any way our liability: 

1. For death or personal injury caused by our negligence; 

2. Under section 2(3) of the Consumer Protection Act 1987;  

3. For fraud or fraudulent misrepresentation; or 

4. For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability. 

4. We are not responsible for indirect losses which happen as a side effect of the main loss or damage, including but not limited to: 

1. loss of income or revenue 

2. loss of business 

3. loss of profits or contracts 

4. loss of anticipated savings 

5. loss of data 

6. loss of data, or 

7. waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise.

5. Where you buy any Product from a third party seller through our site, the seller's individual liability will be set out in the seller's terms and conditions. 

12. Import duty 

1. If you order Products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order. 

2. Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws. 

13. Written communications 

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights. 

14. Notices

All notices given by you to us must be given to Lazy Dress Day Limited at enquiries@lullilu.com. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 14 above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee. 

15. Transfer of rights and obligations 

1. The Contract between you and us is binding on you and us and on our respective successors and assigns.   

2. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.   

3. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract. 

4. No term of the Contract will be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person that is not a party to it. 

16. Events outside our control 

1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).   

2. A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following: 

1. Strikes, lock-outs or other industrial action. 
2. Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war. 
3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster. 
4. Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport. 
5. Impossibility of the use of public or private telecommunications networks. 
6. The acts, decrees, legislation, regulations or restrictions of any government. 

3. Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event. 

17. Waiver 

1. If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. 

2. A waiver by us of any default shall not constitute a waiver of any subsequent default. 

3. No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 15 above. 

18. Severability 

If any of these terms and conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law. 

19. Entire agreement 

1. These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to all trading between us and the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing. 

2. We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions. 

3. Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party's only remedy shall be for breach of contract as provided in these terms and conditions. 

20. Our right to vary these terms and conditions 

1. We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.   

2. You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products). 

21. Law and jurisdiction 

Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the courts of England and Wales except that we may bring proceedings against you for a breach of the Contract or these terms and conditions in your country of residence or any other relevant country.  

Cookies 

The primary purpose for collection data from your visits is to allow use to provide a smooth efficient and personalised experience while using our store. 

We use web analytics tools to monitor and analyse site usage, how a user arrived at our site, how long they stayed and what interaction a user had with the site i.e. make a purchase. Other information that is gathered is browser and device usage. The data gather is anonymous and is not tied to a user personally. 

Part of sites analytics tool kit includes the use of cookies. We use a number of different cookies to track different services. These are outlined in the tables below. If you would like to know about cookies and how to control them visit here for guidelines – aboutcookies.org. 

“Session” Cookies  

What is this cookie? 

Session Cookies - These are cookies that we use to remember your log in details and what you’ve added to your basket. These are 100% necessary to ensuring the website functions correctly and that you can make purchases. 

More info: http://www.allaboutcookies.org/cookies/session-cookies-used-for.html 

Performance Tracking 

What is this cookie? 

Google Analytics - Google Analytics is used to track visits and orders places. It also helps us attribute traffic and sales to third party advertising. This cookie is trigger upon arriving on slaters.co.uk  

More info: http://www.google.com/policies/privacy/ads/ 
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